Contact Centres - Marketing Video Channels

12
Contact Centres

Automated vs Human

Automated vs Human

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 0:45 Views: 1329 PLAY

Brand Reputation

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 2:53 Views: 1283 PLAY

Customer Expectations

Customer Expectations

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 1:31 Views: 1224 PLAY

Diminishing Loyalties

Diminishing Loyalties

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 0:37 Views: 797 PLAY

Effective Strategies

Effective Strategies

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 1:28 Views: 824 PLAY

Increasing Productivity

Increasing Productivity

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 1:16 Views: 785 PLAY

Importance Of Training

Importance Of Training

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 1:40 Views: 855 PLAY

Listening To Customers

Listening To Customers

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 0:30 Views: 805 PLAY

Local vs Offshore

Local vs Offshore

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 2:30 Views: 2272 PLAY

Local vs Offshore

Local vs Offshore

The Listening Company is the UK’s fastest growing call centre (as quoted in Marketing’s league...

21/04/08 2:30 Views: 956 PLAY

Multi-channel /EPI Essential

Multi-channel /EPI Essential

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 0:57 Views: 650 PLAY

Multi-Channel Case Study1

Multi-Channel Case Study1

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 0:49 Views: 639 PLAY

Multi-Channel Case Study2

Multi-Channel Case Study2

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 0:47 Views: 698 PLAY

Retention Of Staff

Retention Of Staff

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 0:48 Views: 647 PLAY

Staff Morale

Staff Morale

The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league...

21/04/08 1:08 Views: 568 PLAY

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